Frequently Asked Questions

Q: What kind of SIM card does 2G watch support?
1. Watch supports international standard 2G SIM cards(Nano Sim or Micro Sim, see instruction sheet)
2. Please make sure the SIM card has applied for Caller ID function and 2G voice and data service.
3. SIM card installation: Please turn the watch off before installation. Remove the screws from the SIM card cover. Push the SIM card gently to the SIM card slot of the watch until you hear a "click"

Q: What kind of SIM cards does 4G watch support?
1. Watch supports international standard 4G NANO SIM card
2. The SIM card should have a month or annual service plan that include voice and data services
3. Make sure it has a good signal coverage in your area
4. Confirm that the 4G frequency bands of the SIM card Operator/Carrier meets the watch requirements (Please consult the seller or the operator)
5. SIM card installation: Please turn the watch off before installation. Remove the screws from the SIM card cover. Push the SIM card gently to the SIM card slot of the watch until you hear a "click"

Q: Why I can't get Notification from my kid(the watch)?

If you are using 3rd-party-login, please stop use it and apply for a normal Leefine account(register by an email address), pay attention that you have to differentiate your mobile phone from 3rd-party-login, for example add country code before your mobile phone number.

You can also do App Display settings: Settings--Apps & Notifications--Leefine--Advanced--Display over other Apps.

 If it still doesn't work, following below instructions to see(take Samsung Mobile phone( 6.0 and above) as example)
(1) Make sure your 4G network is normal(Signal is strong enough)
(2) Notification Setting:  Settings--Apps--Leefine--Notifications--Show Notifications
(3) Autorun Setting: Enter "settings"--Search "Smart Manager"--Select "Autorun Apps"--Enable "Leefine"
(4) Lock App: Open Leefine App--tap Function key at bottom left corner--swipe to select Leefine App--lock Leefine App
(5) Setting ways may be different from Mobile brands, but they are roughly the same.

Q: What is admin account/how do I change it?
The first account who bind the watch is considered as default admin account. It can't be shifted to other users unless admin account unbinds the watch. Admin account has access to all the functions in App, while other accounts only has access to part of the functions. If admin account needs to be replaced, please log in that admin account and unbind the watch. And you can use a new account to bind the watch as a new admin account

Q: How to change the phone number of the watch?
Log in admin account to App, Settings - Baby Avatar (little above central of the page), and click the phone to modify it

Q: How to modify the admin's phone number or phone number of your phone?
Log in admin account and go to Settings - My Information to modify it

Q: How to change time zone of a 2G watch?
Your watch needs to connect to the Internet first. Open the App on your phone, Settings – Device Setting - Time Zone, tap correct time zone and save

Q: How do I unbind/unfollow my device?
Log in App - Settings – About Device - Unbind (Or Delete)

Q: How to restore the watch to factory settings?
Turn on the watch screen, tap the power button three times quickly, select Reset by sliding down to the bottom of the screen and follow the instructions by the watch. Although the reset will not unbind the watch with APP, but the data in the watch will be erased

Q: The watch can connect to Internet (Can sends messages to APP), but it can't make phone calls?
1. Consult the operator (Whether the SIM card supports voice calling service and whether VOLTE service is enabled)
2. Open the Dialer of the watch to dial by adding country calling codes or area codes before the phone number
3. Please check the status of your SIM card (put it in the phone, and check if it can browse websites and make phone calls)

Q: The App keeps telling that the watch is in low power mode?
1. Please check whether the watch is online (Can sends messages to APP)
2. keep the device fully charged
3. Reset the watch
4. Please log in the APP on a fully charged, unbind the watch and rebind the watch again

Q: How to block stranger calls?
Your watch and mobile phone must be online, then please log in to the App, fill in phone number of the phone and phone number of the watch correctly, go to Settings - Call Limit or Device Setting, and turn on that toggle.

Q: Why my 4G watch can't get online/keeps telling me searching network...?
1. Refer to the FAQ "SIM cards supported by the watch"
2. Restart the watch
3. Check whether the binding code on the back of the watch is consistent with the binding code displayed in the QR-code of second page of the watch
4. Set correct APN (please consult seller and Operator/Carrier)
5. Change another SIM card for watch

Q: App says that the device is offline
1. Check if the SIM card is in arrears (Put it into the phone, and check if it can browse websites and make phone calls)
2. Try changing location
3. Restart the watch

Q: Why is my watch location not correct?
1. The positioning accuracy depends on the positioning method. Indoor positioning error is large, outdoor open area GPS positioning error is small
2. Log in the App and manually click the refresh button to refresh the location

Q: Can't get App notifications on my phone?
1. Ensure that the phone and watch connect to network
2. Grant all permissions for App
3. Please open the App frequently, and keep it in the background

Q: How long is the watch standby time?
The watch standby time depends on the Tracking Setup and frequency of use. The higher the positioning frequency, the more obvious the power consumption. It is recommended to turn off the positioning setting or select a 60- minutes positioning interval. Normally, 2G watches are 2-3 days, 4G watches 1- 2 days

Q: Why can't my watch answer the call
1. Check if the watch has the Call Limit function turned on (open App Settings). After this function is enabled, if the number is not in the phone book of the watch, the watch will automatically refuse to answer
2. The watch will refuse all calls during the Class Mode
3. 2G watch refuses to accept strange numbers during in battery reserved mode

Q: My 2G watch binding code keeps showing Please wait…
1. Please consult your local Operator/Carrier to check if your area still has 2G network services
2. Restart the watch
3. Whether the watch have a signal bar, stable G and the arrow of up and down icon. If not, please contact the seller and provide the IMEI number

Q: How to switch 4G watch to other languages
The language of the watch is determined by the SIM card inserted for the first time. If you want to switch to other languages, please refer to the Settings of the watch

Q: How does 4G watch change the time / time zone?
Your watch needs a SIM card to connect to the Internet. Open the watch Settings, scroll down to find TimeZone, uncheck Automatic date & time or Automatic time zone, tap the option to select and set

Q: How to switch 2G watch to other languages
The language of the watch is determined by the SIM card. If you want to switch to other languages, please press the power button 3 times of the watch when the screen on, select Language and set

Q: How do I reset my App account password?
Click Forgot on the login account page, and follow the instructions by App

Q: How to solve the problem of entering the PIN code when the 2G watch is turned on?
Insert the SIM card into the phone and enter the correct PIN code to unlock
Apple iPhone as an example: Insert the SIM card of the mobile phone, open Settings - Cellular - SIM PIN, turn off the toggle,
If you forgot the PIN or PUK code, please contact the Operator/Carrier